Experience

Equity Bank  Limited – Nairobi, Kenya

Digital Literacy Corps November 2022 – July 2024

  • Configured, deployed and troubleshooting Windows 10 and 11 across various workstations.
  • Led security compliance initiatives, ensuring 100% adherence to ISO 27001 standards and enhancing cyber resilience through vulnerability assessments and risk mitigation strategies.
  • Provided IT support to over 500 employees, resolving 95% of technical issues on first contact, optimizing network performance, and ensuring zero major system downtimes.
  • Conducted monthly data security awareness training sessions, increasing staff security awareness by 40%,reducing phishing-related incidents by 30% within the first year.
  • Assisted in implementing security measures for digital banking,training employees and clients on recognizing phishing attempts, and adhering to AML regulations.
  • Designed and implemented a Randomized Controlled Trial (RCT) to assess the impact of security awareness training on clients.

ICT Authority – Nairobi, Kenya 

IT Internship  Nov 2021 – Oct 2022 

  • Assisted the Installation,configuration,and maintenance of computer hardware and software across various departments.
  • Provided technical support to office staff by troubleshooting computer network  issues,ensuring minimal downtime and efficient work processes.
  • Collaborated with senior IT staff in upgrading and maintaining office systems,contributing the successful rollout of new software and technologies.
  • Assisted in scan,print and copy documents.
  • Assisted in training staff on basic IT functions,including the use of software programs and troubleshooting common issues.

Telesky Technologies Ltd – Nairobi , Kenya

Web developer                                                                                                      Jan 2021 -Oct 2021

  • Assisted in the development of static landing pages and promotional sites using HTML/CSS.
  • Updated WordPress content, fixed layout issues, and improved site styling to match branding guidelines.
  • Built and launched custom WordPress websites for small businesses using HTML, CSS, and WordPress page builders.
  • Configured SEO plugins (Yoast SEO, All in One SEO) and improved website rankings on Google for local business clients.
  • Ensured cross-browser compatibility and responsive design across desktop, tablet, and mobile devices.
  • Maintained client websites, performing regular updates, backups, and security enhancements.